FAQs

FAQs (Frequently Asked Questions)

1) How long does delivery take?

Orders are delivered within 3–5 working days after dispatch, depending on your location.

2) Is shipping free?

Yes, we offer Free Shipping all over Pakistan.

3) How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email to track your parcel.

4) What is your exchange policy?

You can request an exchange within 14 days after delivery, provided the product is unused and in original packaging.

5) Can I return my order?

Yes. If you want to return your order, inform our customer support team within 7 days after delivery. You will need to send the parcel to our address. After inspection, the refund will be processed and transferred online within 7 days.

6) What if I receive a damaged or wrong product?

Please contact our customer support immediately with pictures of the product. We will resolve the issue as soon as possible.

7) How can I contact customer support?

You can contact us through our website’s contact page or our official WhatsApp number.

8) Can I change my address after placing the order?

Yes, you can change your address before the order is shipped by contacting our support team quickly.

9) What payment methods do you accept?

We accept Cash on Delivery (COD) and online payment methods.

10) Do you deliver outside Pakistan?

Currently, we deliver only Pakistan.